Loyalty programs. You understand their benefits, you’ve seen some really great examples from leading brands, and you know how to engage program participants. While that information comes in handy, there’s more you’re interested in learning about, like how to make the most out of your loyalty program. We’ve got you covered. Here are 4 tips to help you get the best use out of your loyalty program.
1. Have a thorough understanding of your loyalty program and its benefits for consumers
You might’ve heard someone say that the best way to truly know where you’re going, is to know where you’ve been. This same sort of logic applies to your loyalty program.
In order to truly exercise every advantage there is to having a loyalty program, you must know yours inside and out. How does it benefit customers? Is it tiered or point-based? Is there anything that can be improved upon? You can’t answer questions from customers or prevent potential mishaps if you don’t know the various features of your loyalty program, as well as its benefits.
2. Utilize social media for loyalty program marketing
You’d be hard-pressed to find anyone without some sort of social media presence in this day and age.
Promoting your loyalty program on platforms like Twitter and Instagram can help increase awareness of your program and remind current members to revisit their accounts.
Social media is also the perfect stage for you to tell thousands of people just how great your loyalty program is. You can highlight the perks associated with your program, reviews from satisfied subscribers and other positive mentions of the program.
3. Promote your loyalty program in-store and on your website
Making the most out of your loyalty program means making sure your target audience has multiple opportunities to benefit from it. Let customers know about your program as they’re making a purchase, surfing your website or browsing through products.
When customers are fully aware of the tools you’ve created to better assist them in their customer journey, they can take advantage of the knowledge they gained.
4. Listen to input from loyalty program members
Who better to tell you the best use of your loyalty program than your most loyal customers?
Aside from your team, existing loyalty program members are likely the only ones who have regular interactions with your program. They are the people who are using the features, closely monitoring its functionality and determining its value. In other words, their opinions are valuable and their input will help you hone in on where you should be focusing your loyalty efforts.
You know just how important customers are to your brand, and you’ve created a loyalty program to thank them for all of their support. Now, you can implement the tips above to get the best use out of your loyalty program.